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Eurostar to Belgium/France » Travelling with a bicycle
Conditions Luggage space is limited. Bicycles (folding or otherwise) or electric bicycles can be taken on board if they have been disassembled and packed. Packing bicycles in packaging other than a... -
TGV / ICE France ⇔ Germany (RHE) (Alleo) » General Information
What is TGV / ICE France ⇔ Germany Cross-border train services between France and Germany are maintained by high-speed trains (TGVs and ICEs) operated by Alleo, a partnership of German and... -
Can I exchange or cancel a ticket or reservation after booking?
Exchanging the date and/or departure time or cancelling your train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less exchange or... -
Intercity Berlin » Travelling with a pet
Conditions If you are travelling abroad with a pet, you are bound by the laws and regulations of all the countries you are travelling through. That means your pet must have been chipped, be... -
ICE » Travelling with a disability
Conditions The following applies to all passengers with an intellectual disability, visual impairment or reduced mobility: Passengers with a disability travel at a regular fare. Passengers with a... -
Which platform does my train leave from?
If you enter your journey in the International booking module , you can see which platform your train leaves from. Not all departure platforms are known in advance, so look for the announcment signs... -
Passing the gates at NS stations » General Information
Many Dutch stations have gates that can only be opened with a valid ticket. At present, passengers can open the gates with the following international tickets: Mobile tickets issued... -
Eurocity Direct/EuroCity » Travelling with a disability
Conditions There is no special fare for passengers with a disability on Eurocity Direct/EuroCity; you travel at a regular fare. Passengers with a disability who hold an OV-Begeleiderskaart or... -
TGV Paris ⇔ Freiburg (Breisgau) Hbf (TFR) » Facilities on board
A EuroDuplex TGV, a double decker, runs on this route. This TGV also has first and second-class coaches. You have various facilities available to you, depending on which class you are in. ... -
Do I have to print my ticket?
If you have booked a mobile ticket, you do not have to print it. You can show it on a smartphone in the NS International App. The ticket is in the form of a square barcode which contains the details...
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