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I want to postpone my journey. Do I first have to cancel my ticket?
Changing the date and/or departure time is only possible if the Terms and conditions allow it. Flexible fares have no or lower exchange fees than non-flexible fares that generally cannot be... -
Can I exchange or cancel an international train journey that I booked with my NS-Business Card?
Exchanging the date and/or departure time or cancelling your train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less exchange or... -
I want to cancel the outward or return journey of my round trip. Can I do this on NSInternational.nl?
Cancelling your train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
I bought a ticket from NS International and I want to cancel it online. How can I do that?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no cancellation fees than non-flexible fares... -
Can I revoke the purchase of my ticket within 14 days?
No, you cannot. Buying train tickets involves an agreement of passenger transport, which means that the right of revocation for remote purchasing is excluded. See also NS International's General... -
Can I exchange or cancel a ticket or reservation after booking?
Exchanging the date and/or departure time or cancelling your train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less exchange or... -
Can I use my mobile ticket’s square barcode to pass through the gates?
Yes, you can pass through the gates at Dutch stations by using the square barcode on tickets from NS International. Most international tickets issued abroad also contain a square barcode with which... -
I am travelling with other people on one NS International ticket. How do we pass through the gates?
Are you travelling with a homeprint-ticket? Then your fellow traveler passes through the gates by holding the square barcode on the passage ticket you received against the lit panel to the... -
Can I pass through the gates multiple times with the square barcode on my international ticket?
The square barcode on your international ticket enables you to open the gates for: A return journey Interrupting your journey Entering or leaving a station, for example to get something from a... -
How do I pass the gates at the TGV stations in France?
To pass these gates you must have a valid ticket. You open the gates by using the square barcode on your ticket. If this doesn't work, go to a member of the ever-present assistance staff. They will...
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