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Can I use my mobile ticket’s square barcode to pass through the gates?
Yes, you can pass through the gates at Dutch stations by using the square barcode on tickets from NS International. Most international tickets issued abroad also contain a square barcode with which... -
I want to cancel the outward or return journey of my round trip. Can I do this on NSInternational.nl?
Whether you can cancel your journey depends on the terms and conditions of the fare you booked. Did you book your ticket at NS International.nl or with NS International Customer Service? Then... -
Can I revoke the purchase of my ticket within 14 days?
No. Buying train tickets involves an agreement of passenger transport, which means that the right of revocation for remote purchasing is excluded. See also NS International's General Terms and... -
ICE » Travelling with a bicycle
Conditions A bicycle can only be taken on board disassembled and packed. The bicycle must be packed in a bicycle case or cover. See the Size and packaging section below. Packed bicycles... -
How do I apply for a refund?
Do you want to apply for a refund after the departure date for a ticket that you haven't used, either partially or entirely? You can apply for a refund through our email form . Do you... -
Can I pass through the gates multiple times with the square barcode on my international ticket?
The square barcode on your international ticket enables you to open the gates for: A possible return journey Interrupting your journey Entering or leaving a station, for example to get something from... -
I am travelling with other people on one NS International ticket. How do we pass through the gates?
Are you travelling with a homeprint-ticket? Then your fellow traveler passes through the gates by holding the square barcode on the passage ticket you received against the lit panel to the... -
Intercity Brussels » General Information
What is Intercity Brussels Intercity Brussels (Intercity Brussels) is an Intercity running from Amsterdam C to Brussels via Breda and the Hazeldonk border. The train runs 16 times a day from... -
One person in my group will not be travelling. Can I cancel their ticket at NSInternational.nl?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no exchange or cancellation fees than... -
Do all gates have a barcode reader?
At all stations with NS gates, the gates have an integrated barcode and OV-chipkaart reader. They have a pictogram with ‘scan ticket’ on the right-hand door of the gate and a lit...
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