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I bought a ticket from NS International and I want to cancel it online. How can I do that?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no cancellation fees than non-flexible fares... -
Can I use my mobile ticket’s square barcode to pass through the gates?
Yes, you can pass through the gates at Dutch stations by using the square barcode on tickets from NS International. Most international tickets issued abroad also contain a square barcode with which... -
French day trains (not TGVs) » Travelling with a bicycle
General Information In train traffic, a distinction is made between transporting a: Packed and disassembled (partly or otherwise) bicycle. This can be taken on any train as luggage and... -
ICE » General Information
What is ICE ICE is an abbreviation of Intercity Express. ICE is a high-speed train running from Amsterdam, Utrecht and Arnhem via Emmerich to Oberhausen, Duisburg, Düsseldorf Hbf, Köln... -
Eurocity Direct/EuroCity » Travelling with a pet
Conditions If you are travelling abroad with a pet, foreign laws and regulations apply. A valid pet passport with vaccinations required for the country is compulsory. For more information, please... -
Eurocity Direct/EuroCity » Travelling with luggage
Conditions Only take luggage you can easily carry and stow yourself. Luggage must not hinder other passengers. While Eurocity Direct / EuroCity has no maximum dimensions for luggage, everything... -
TGV » Travelling with a disability
Conditions There are no special fares for passengers with a disability travelling on TGV; they travel at the regular fares. A companion only travels at a reduced fare when... -
TGV » Travelling with children
Conditions General Children must be in possession of: a valid passport or identity card in their own name. all the required visas or other immigration documents needed for the countries they are... -
Can I exchange or cancel an international train journey that I booked with my NS-Business Card?
Exchanging the date and/or departure time or cancelling your train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less exchange or... -
TGV » Travelling with a bicycle
General In the trains on TGV routes, there is a distinction between transport of: A packed and (partially) disassembled bicycle: this can be taken as luggage for free. An unpacked bicycle that...
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