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ICE » Travelling with children
General terms and conditions Children must hold a valid passport or identity card in their own name. Children must have all the required visas or other immigration documents for the countries they... -
Because of a delay, I have additional expenses. Can I get these refunded?
Whether you can get additional expenses refunded depends on various factors, for example which train you travelled on and what happened. You can request a refund of additional expenses that were made... -
French day trains (not TGVs) » Travelling with luggage
General All luggage must be labelled with your details. There are no exact rules regarding weight and dimensions of luggage. However, since the space for luggage is limited, we recommend... -
Intercity Berlin » Travelling with a bicycle
Conditions General Information Intercity Berlin has a special bicycle coach for around 16 bicycles. The width of the train's access door is 70 cm. The bicycle spaces need to be reserved in advance... -
Passing through the gates at NS stations » Using an international ticket issued abroad
Most international tickets issued abroad also include a square, sometimes rectangular, barcode that can be used to open the gates. These barcodes can be found on homeprint-tickets, mobile... -
TGV France ⇔ Italy (SVI) » Facilities on board
This TGV has first and second-class coaches. The coaches have been renovated by Christian Lacroix. You have various facilities available to you, depending on which class you are in. ... -
Eurostar to London » Facilities on board
Services There are three classes on Eurostar to London: Eurostar Standard (second class), Eurostar Plus (first class) and Eurostar Premier (first class with extra facilities). You... -
How do I pass the gates at the TGV stations in France?
To pass these gates you must have a valid ticket. You open the gates by using the square barcode on your ticket. If this doesn't work, go to a member of the ever-present assistance staff. They will... -
Passing the gates at NS stations » NS season ticket together with an Belgian or German season ticket
If you regularly travel across the border with a NS season ticket in combination with a Belgian railways (NMBS) or German railways (DB) season ticket, it is possible in a number of cases to request a... -
TGV French domestic traffic » Facilities on board
The TGV has first and second-class coaches. You have various facilities available to you, depending on which class you are in. Second Class Coach with a central aisle Double seats (two seats...
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