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How do I open the gates at the station?
Are you travelling with an international ticket with a square barcode? All NS gates have an integrated barcode and OV-chipkaart reader. These have a pictogram with ‘scan ticket’ on the right-hand... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 - 2300023 (daily from 7.00 to 23.00) as soon as possible... -
Can I park at an NS International station?
Will you be taking your car to the station? Then it's useful to know where you can park. See the page for the various locations of the parking facilities at NS stations . -
How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
Is it possible to buy a ticket online if I’m travelling with a wheelchair, my bicycle or a dog?
You can buy a bicycle ticket to Belgium and Luxembourg on NSInternational.com via Purchase a bicycle ticket . To purchase a bicycle ticket to a different destination, you can find more... -
Does NS International sell youth tickets?
Youth from 12 up to 25 years inclusive travel at a reduced fare on Eurostar to Belgium/France, Eurocity Direct, EuroCity, ICE, TGV and regional trains from the Netherlands to Belgium via... -
Do I pay a service fee when I buy tickets?
Booking fee: If you book your tickets online, you do not pay a service fee. Do you buy your tickets at an NS International Service desk at the station or via NS International Customer Service... -
At which stations do I need to change trains?
You can check your itinerary in the booking tool on the homepage or in the route planner in the NS International App . The app will keep you informed about your journey, possible delays... -
Where can I exchange my vouchers?
You can pay with your voucher when you buy your ticket at the NS International desk in a Service & Tickets shop . When you buy your ticket at NSInternational.nl or with NS International Customer... -
Which vouchers does NS International accept?
We accept the vouchers issued by NS International itself: the paper Compensation Voucher and the Eurostar to Belgium/France (formerly Thalys) Voucher. NS International does not accept the digital...
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