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How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
Swedish day trains (SWE) » General Information
What are Swedish day trains Swedish day trains are day trains managed by the Swedish railway company Statens Järnvägar (SJ). You book these trains with the SWE product range. Three Swedish day train... -
Do I need a valid passport on the train?
You must be able to show a valid travel document (passport or ID card) during a train journey to another country. Please note : you need a valid passport for travel to the United Kingdom. An ID card... -
Discount on an international train ticket with a Student travel product
Week or weekend season ticket for students As a holder of a Student travel product you can also receive a 40% or 100% discount on the Dutch part of an international the journey, dependig on the... -
My international ticket doesn't have a square barcode. How do I pass through the gates?
If there is a member of staff at the station, ask them for help. If there is no member of staff at the station, go to the information pillar near the gates and push the blue Info button. The... -
Can I book a window seat?
If you book tickets for TGV on NSInternational.com you can indicate whether you prefer a window seat or an aisle seat. In all cases this is a preference, not a guarantee. For travel... -
I cancelled my outbound journey via NSInternational.com. Where can I now find the timetable for my return journey?
You can find the timetable for your return journey under the heading 'Route details' in the email confirmation of your original booking. If it is not there or if you haven’t received a booking... -
Where can I find information about the European Lounges?
In addition to the various NS International Lounges in the Netherlands there are lounges from i.e. Deutsche Bahn (DB) and Eurostar on a number of major European stations. Specific conditions apply to... -
Italian day trains (International) (ITA) » General Information
What are Italian day trains International Italian day trains International are Eurocity trains that run between Germany, Switzerland and Italy via the Domodossola border or Chiasso... -
I get an error message when I enter my booking code online. What should I do?
If you get an error message on the NS International website when you look up your booking after you have logged in via Log in>Login My NSI , visit the Service & Support page.
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