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Do I have to check in and out when making an international journey?
On your international trip you will come to realise that a lot of Dutch stations have gates. The square barcode on your Homeprint ticket or Mobile ticket and single-use smartcard are specifically... -
What is the Euregio ticket and where can I buy one?
With an Euregio ticket you can travel all day long at the standard fare through the southern part of Limburg as far as Roermond and through parts of Belgium and Germany. The ticket is valid in all... -
What is the Flex fare and where is it sold?
The Flex fare is the standard fare for journeys to Belgium and Luxembourg and can be combined with all discount passes. Prices depend on the route. Exchanging and cancelling are possible... -
Where can I find practical information about the various international railway stations?
Our page of station information contains tips and information about: Transferring on the various international transfer stations Station maps Access to the lounges -
How can I pay for my international ticket?
If you book your ticket online or at NS International Customer Service, you can pay with iDEAL, credit card (American Express, Mastercard, Visa) or Bancontact. You can pay for tickets you... -
Is the square barcode on my ticket valid for the same period as my ticket?
Yes, the square barcode and your ticket are valid for the same period. -
I have a ticket to Luik (Liège). To which station in Liège is my ticket valid?
Per sales date 16 October and travel date 15 December 2024, train tickets for Eurostar are valid only for the station that is mentioned on the ticket. Per sales date and travel date 15 December 2024... -
I can no longer find my homeprint icket in my email. What should I do?
Log in to My NSI at the top right, here you can view your booking and print homeprint-tickets again. Contact NS International Customer service on +31 30 - 2300023 (call or WhatsApp). We will... -
How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
What is a Non-flex fare?
Price-conscious travellers choose our attractively priced Non-flex fares . You can book a ticket for most trains between 4 and 6 months in advance. Non-flex tickets cannot be changed after...
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