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TGV » Travelling with luggage
Conditions General All luggage must be labelled with your name and address details. Luggage must not obstruct anyone. You must be able to carry your own luggage. Luggage in TGV Each... -
Eurocity Direct/EuroCity » General information
What is Eurocity Direct Eurocity Direct is a high-speed train that runs from Amsterdam Zuid to Brussel-Zuid/Midi via Hazeldonk border and Antwerpen-Centraal in about 2 hours, starting 15... -
Intercity Berlin » Travelling with a bicycle
Conditions General Intercity Berlin has a special bicycle coach for around 16 bicycles. The width of the train's access door is 70 cm. The bicycle spaces need to be reserved in advance. You need a... -
ICE » Travelling with a pet
Conditions General If you are travelling abroad with a pet, you are bound by the laws and regulations of all the countries you are travelling through. That means your pet must have been chipped, be... -
Eurostar to Belgium/France » Travelling with a bicycle
Conditions Luggage space is limited. Bicycles (folding or otherwise) or electric bicycles can be taken on board if they have been disassembled and packed. Packing bicycles in packaging other than a... -
ÖBB Nightjet » Travelling with luggage
Conditions There is no maximum size for luggage, however, luggage space is limited on ÖBB Nightjet. It is recommended not to take more than the following travel luggage per person: One case or travel... -
How do I apply for a refund?
Do you want to apply for a refund after the departure date for a ticket that you haven't used? You can apply for a refund through our email form . Do you want to exchange or cancel a... -
Eurostar to Belgium/France » Travelling with a pet
Conditions Travelling with pets on Eurostar to Belgium/France is only permitted from/to Brussels and Paris. Passenger may each take a maximum of two small pets (in a sturdy cage or basket) or one... -
ÖBB Nightjet » Travelling with a pet
If you are travelling abroad with a pet, you are bound by the laws and regulations of all the countries you are travelling through. A valid pet passport with vaccinations required for the country is... -
I already have a ticket and want to book a seat reservation as well. Can I do that?
Reserving a seat after booking is possible in most cases. However, there are differences per train and ticket: TGV, Eurostar and ÖBB Nightjet For TGV, Eurostar and ÖBB Nightjet, a reservation...
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