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At which stations do I need to change trains?
You can check your itinerary in the booking tool on the homepage or in the route planner in the NS International App . The app will keep you informed about your journey, possible delays... -
Where can I buy a NS discount card?
You can find find more information about and order NS season tickets at ns.nl . You can also call NS Customer Service on +31 30 - 7515155 (NS Consumers) or +31 - 303001111 (NS-Business Card). -
I have already made a booking. Can more people be added to it?
You can make a new booking for your travelling companions online. There is no guarantee that they will be sitting together, though. You can also make a new booking at an NS International desk in a... -
What are the fare terms and conditions of my ticket?
The terms and conditions are different for each train and fare. Check the specific terms and conditions of your booking in My NSI . You can find general terms and conditions in the... -
Can I book a hotel through NS International?
You can book a selected number of train & hotel journeys through NS International.nl. We offer a number of suggestions for you for Best Train & Hotel package deals deals to Antwerp... -
Does NS International have a Group travel department?
NS International has a department Group Travel that specialises in booking tickets for groups. You can contact them for information, to request a price quote or to book tickets for a... -
As a journalist, where can I find information about NS International?
See nieuws.ns.nl (only in Dutch) for all press matters concerning NS. -
Where can I find more information about theme parks?
We offer train trips to various theme parks in Europe, for example: Bruparck Brussel Disneyland Paris Europa-Park Resort Legoland Billund Movie Park Germany Parc Astérix Paris Phantasialand Cologne... -
Where can I find more information about the international station where I have to transfer?
Our page of station information contains tips about transferring on the various international transfer stations . It also has station maps you can view and download. In addition, Railteam.eu has... -
I have a ticket with a square barcode, but it is crumpled, Will the barcode still work?
The barcode readers are designed in such a way that they can also read crumpled tickets. You should normally still be able to open the gates with crumpled or slightly damaged tickets...
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