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How do I get a confirmation of my cancellation for my insurance?
If you did not receive a confirmation of your cancellation, visit the Service & Support page. -
I get an error message when I enter my booking code online. What should I do?
If you get an error message on the NS International website when you look up your booking after you have logged in via Log in>Login My NSI , visit the Service & Support page. -
How can I pay for my international ticket?
If you book your ticket online or at NS International Customer Service, you can pay with iDEAL, credit card (American Express, Mastercard, Visa) or Bancontact. You can pay for tickets you... -
Where on my ticket can I see which seat, berth or bed is mine?
( If you cannot see the ticket examples below, open the attachment ) For TGV and Eurostar you receive a pass and a reservation in one ticket. Your coach and seat number are shown on your ticket. See... -
With a ticket via the Roosendaal border crossing or a Traject Vrij abonnement met grenspunten to Roosendaal, can I also travel via the Hazeldonk border crossing?
The route of your journey must be followed via the border crossing point shown on the ticket or subscription. If you have a ticket or subscription via Roosendaal, you can not use it to travel... -
My ticket to / via France consists of two different tickets. Is that right?
Yes, that’s right. The first part of your ticket is the ticket from the Netherlands to Brussels, Lille or Paris, and the second part is from Brussels, Lille or Paris to your final destination. -
How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
Can I get a copy of my booking confirmation?
Yes, this is possible by going to the NS International website , clicking on 'Log in' and then selecting 'Login My NSI.' -
Is my ticket also valid with another carrier when I travel to the same destination?
Each carrier has its own fare system. Therefore, it is not allowed to: travel with a ticket for Eurocity Direct / EuroCity in Eurostar to Belgium/France, and vice versa. travel with a ticket for... -
What is Eurostar Sun?
Eurostar Sun is a high-speed train that runs from the Netherlands directly to destinations in the South of France and back again. It stops at the following stations on Saturdays during the...
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