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I can no longer find my homeprint icket in my email. What should I do?
Log in to My NSI at the top right, here you can view your booking and print homeprint-tickets again. Contact NS International Customer service on +31 30 - 2300023 (call or WhatsApp). We will... -
Can I book a window seat?
If you book tickets for TGV on NSInternational.com you can indicate whether you prefer a window seat or an aisle seat. In all cases this is a preference, not a guarantee. For travel... -
I get an error message when I enter my booking code online. What should I do?
If you get an error message on the NS International website when you look up your booking after you have logged in via Log in>Login My NSI , visit the Service & Support page. -
Can I cancel a Eurail/Interrail Pass and what are the costs?
Eurail/Interrail Global Passes and One Country Passes can be cancelled at your original point of sale. The costs of cancelling a paper or mobile Eurail/Interrail Pass before the first... -
My ticket to / via France consists of two different tickets. Is that right?
Yes, that’s right. The first part of your ticket is the ticket from the Netherlands to Brussels, Lille or Paris, and the second part is from Brussels, Lille or Paris to your final destination. -
Is the square barcode on my ticket valid for the same period as my ticket?
Yes, the square barcode and your ticket are valid for the same period. -
With a ticket via the Roosendaal border crossing or a Traject Vrij abonnement met grenspunten to Roosendaal, can I also travel via the Hazeldonk border crossing?
The route of your journey must be followed via the border crossing point shown on the ticket or subscription. If you have a ticket or subscription via Roosendaal, you can not use it to travel... -
Is my ticket also valid with another carrier when I travel to the same destination?
Each carrier has its own fare system. Therefore, it is not allowed to: travel with a ticket for Eurocity Direct / EuroCity in Eurostar to Belgium/France, and vice versa. travel with a ticket for... -
What are the fare terms and conditions of my ticket?
The terms and conditions are different for each train and fare. Check the specific terms and conditions of your booking in My NSI . -
How do I book a ticket with a discount card online?
You can book your journey via NSInternational.com as follows: Enter the name of your departure station in the Origin box and the name of your destination station in the Destination...
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