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I paid earlier with iDEAL, and now I have to make an additional payment. Can I do this to the same account number?
If you made an earlier payment for your online booking with iDEAL and now have to make an additional payment after making a change by telephone, you cannot do this to the same account number. This is... -
Do I pay a service fee when I buy tickets?
Booking fee: If you book your tickets online, you do not pay a service fee. Do you buy your tickets at an NS International Service desk at the station or via NS International Customer Service... -
Can I go to international trade fairs by train?
The exhibition centres listed below are easy to reach by train. There are excellent connections by metro / S-bahn / tram from the stations to the exhibition centre venues. Brussels Expo... -
Is there a conference room on the station?
There are conference rooms in the NS International Lounges on Amsterdam Centraal, Schiphol Airport and Rotterdam Centraal stations. You can reserve a conference room by contacting the relevant... -
Are the major European airports easily accessible by train?
You can get to all major European airports easily by train. These include Brussels Airport - Zaventem, Frankfurt Flughafen Fernbahnhof and Paris - Charles de Gaulle Airport. -
Are there international season tickets?
There is a Traject Vrij abonnement voor internationale reizen (Traject Vrij season ticket for international travel), which gives you unlimited travel on a fixed route in the Netherlands... -
I get an error message when booking online. What should I do?
You can contact contact NS International Customer Service on +31 30 2300023 (by phone or WhatsApp). You can also contact us via Chat (07:00 - 23:00, 7 days a week), X (formerly... -
How do I book for a group?
Small groups: On NSInternational.com you can book up to 9 people at a time for destinations in Belgium, Luxembourg, Germany, France and London. For other destinations this is up to 5 people at a... -
How long are vouchers valid for?
Vouchers issued by NS International are stamped with the date of issue and are valid for 1 year from that date. -
My international ticket doesn't have a square barcode. How do I pass through the gates?
If there is a member of staff at the station, ask them for help. If there is no member of staff at the station, go to the information pillar near the gates and push the blue Info button. The...
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