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Passing the gates at NS stations » Using a KeyCard
You can open closed gates at NS stations with the square barcode on your international ticket. However, not all international tickets from foreign railway companies include functioning square... -
Where can I find the latest news about service disruptions?
The latest news about delays can be found on the page Disruptions and maintenance . Download the NS International App for Android or iOS on your smartphone and import your ticket into... -
Can I book shortly before departure?
You can book shortly before departure as long as seats are available. However, the earlier you book, the lower the price. Tickets are available: On NSinternational.nl. NS... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 - 2300023 (daily from 7.00 to 23.00) as soon as possible... -
TGV France ⇔ Luxembourg (TPL) » General Information
What is TGV France ⇔ Luxembourg TGV France ⇔ Luxembourg is a cross-border high-speed train running from Paris Gare de l’Est via Meuse, Metz and Thionville to Luxembourg City in both directions. ... -
French day trains (not TGVs) » General Information
What are French day trains? By French day trains we mean all non-high-speed trains running within France during the day, such as Intercity and regional/local trains. Train... -
Where can I submit a complaint?
Submit a complaint You can submit a complaint to NS International Customer Service through our contact form . Submit your complaint within 3 calendar months after the event to which your complaint... -
Can I go to winter sport destinations by train?
Winter sport resorts in Europe can be reached on international trains in various ways: In many cases you can go to ski destinations in France directly with Eurostar Snow. You can go to ... -
How much discount can I get with my NS season ticket on an international journey?
NS discount passes are valid with the Flex fare only for travel on Eurocity Direct/EuroCity and on the Flexpreis fare for Intercity Berlin and ICE. The discount applies to the part of... -
The gate with the barcode reader does not work. What should I do?
If you can see another gate with a barcode reader, use that one instead. If there is a member of staff at the station, ask this person for help. If you can't see any other gates with a...
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