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Eurostar Snow » General Information
What is Eurostar Snow Eurostar Snow is a train that runs directly from the Netherlands via Belgium, to the French Alps in the winter season. Eurostar Snow runs once a week on Saturdays. ... -
Because of a delay, I have additional expenses. Can I get these refunded?
Whether you can get additional expenses refunded depends on various factors, for example which train you travelled on and what happened. You can request a refund of additional expenses that were made... -
Where can I submit a complaint?
Submit a complaint You can submit a complaint to NS International Customer Service through our contact form . Submit your complaint within 3 calendar months after the event to which your complaint... -
Can I book online for more than one person with different discount passes?
It is possible to book for multiple passengers on NSInternational.nl and then per passenger to click on 'Select discount card' and select the appropriate option(s) in the 'Discount and... -
Intercity Berlin » Travelling with children
General terms and conditions Children must have a valid passport or identity card in their own name. Children travelling alone must be able to present written evidence that their... -
Why do I not get 40% discount on the part of my international journey within the Netherlands?
When you make an international train journey, the applicable discount rules for season tickets are different from when you make a domestic journey within the Netherlands. A NS discount card only... -
Can I pass through the gates more than once with my KeyCard?
A KeyCard allows you to open the gates for: a possible return journey interrupting your journey entering or leaving a station, for example to get something from a luggage locker. If the gates no... -
Can I buy a ticket in another country with a discount because I have an NS season ticket?
Do you have an NS season ticket and are you buying a ticket to the Netherlands in Belgium or Germany? Indicate this when you make your booking so that the discount of 40% or 100% for the part of your... -
What is a Mid-flex fare?
A Mid-flex fare is a so-called semi-flexible fare. This type of fare can be exchanged or cancelled before the train departs, but it may involve paying a service fee. For further information, see the... -
I want to cancel the ticket that I bought through a travel agency. Can I do this on NSInternational.com?
No, you can only cancel your booking at the original point of sale. In your case at the travel agency where you bought your ticket.. Cancelling train tickets is only possible in case the...
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