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Which stations does my international train stop at?
In the booking module or in the international journey planner in the NS International App you can see where your train stops during your journey. In the booking module... -
My international ticket doesn't have a square barcode. How do I pass through the gates?
If there is a member of staff at the station, ask them for help. If there is no member of staff at the station, go to the information pillar near the gates and push the blue Info button. The... -
I paid earlier with iDEAL, and now I have to make an additional payment. Can I do this to the same account number?
If you made an earlier payment for your online booking with iDEAL and now have to make an additional payment after making a change by telephone, you cannot do this to the same account number. This is... -
Where on my ticket can I see which seat, berth or bed is mine?
( If you cannot see the ticket examples below, open the attachment ) For TGV and Eurostar you receive a pass and a reservation in one ticket. Your coach and seat number are shown on your ticket. See... -
How can I pay for my international ticket?
If you book your ticket online or at NS International Customer Service, you can pay with iDEAL, credit card (American Express, Mastercard, Visa) or Bancontact. You can pay for tickets you... -
How do I recognise phishing mails?
Sometimes there are circulating emails that appear to be from NS International but are actually fake. Although these emails sometimes have a very similar layout and content as real NS... -
I get an error message when booking online. What should I do?
When you see an error message when booking online, it is best to contact NS International Customer service: on +31 30 - 2300023 (by phone or WhatsApp, daily between 7.00 and 23.00); via chat (daily... -
Euronight Sweden » General Information
What is Euronight Sweden Euronight Sweden is a night train that runs between Berlin Hbf and Stockholm Central (in both directions). The train service is maintained by SJ... -
Where can I find information about the European Lounges?
In addition to the various NS International Lounges in the Netherlands there are lounges from i.e. Deutsche Bahn (DB) and Eurostar on a number of major European stations. Specific conditions apply to... -
Where can I submit a complaint?
Submit a complaint You can submit a complaint to NS International Customer Service through our contact form . Submit your complaint within 3 calendar months after the event to which your complaint...
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