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What is a Homeprint ticket?
Homeprint tickets are digital tickets that must be printed out on A4 sized paper before you start your journey. A homeprint-ticket is personal and non-transferable. After... -
How do I recognise phishing mails?
Sometimes there are circulating emails that appear to be from NS International but are actually fake. Although these emails sometimes have a very similar layout and content as real NS... -
Can I print out my homeprint ticket double-sided?
Yes, that is permitted, provided that your printed ticket is of good quality, clearly legible and printed (in colour or black and white) without any changes on blank, white A4 sized paper. -
What is a Mid-flex fare?
A Mid-flex fare is a so-called semi-flexible fare. This type of fare can be exchanged or cancelled before the train departs, but it may involve paying a service fee. For further information, see the... -
Can I travel from a station that is different from the one on my ticket?
If you have not reserved a seat you can board the train at another station. This station must be on the route you have booked. If have a seat reservation, make sure you board the train at the... -
I cancelled my outbound journey via NSInternational.com. Where can I now find the timetable for my return journey?
You can find the timetable for your return journey under the heading 'Route details' in the email confirmation of your original booking. If it is not there or if you haven’t received a booking... -
How can I have my personal data as registered with NS removed?
When you want your personal data as registered with NS removed, go to the Privacy - Your rights page to submit a request. Scroll down to the 'Deleting your personal data... -
I’ve lost my ticket / booking code. What should I do?
If you have lost a homeprint ticket you can print it again via the link in the booking confirmation you received in an email or via My NSI . After you have logged in, you can retrieve your booking... -
What is a mobile ticket?
A mobile ticket is a ticket that is imported into the NS International App on a smartphone (Android or iOS). It is in the shape of a square barcode which contains the details of your... -
Can I pass through the gates more than once with my KeyCard?
A KeyCard allows you to open the gates for: a possible return journey interrupting your journey entering or leaving a station, for example to get something from a luggage locker. If the gates no...
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