Cancelling and exchanging
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I bought a ticket from NS International and I want to cancel it online. How can I do that?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no exchange or cancellation fees than... -
I want to postpone my journey. Do I first have to cancel my ticket?
Changing the date and/or departure time is only possible if the Terms and conditions allow it. Flexible fares have no or lower exchange fees than a non-flexible fare that generally cannot be... -
Can I exchange or cancel an international train journey that I booked with my NS-Business Card?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no exchange or cancellation fees than... -
Can I exchange or cancel a ticket or reservation after booking?
Please note: if you want to exchange or cancel your tickets because of a calamity such as a strike, please call NS International Customer service on +31 30 2300023. Exchanging... -
I want to cancel the outward or return journey of my round trip. Can I do this on NSInternational.nl?
Whether you can cancel your journey depends on the terms and conditions of the fare you booked. Did you book your ticket at NS International.nl or with NS International Customer Service? Then... -
Can I revoke the purchase of my ticket within 14 days?
No. Buying train tickets involves an agreement of passenger transport, which means that the right of revocation for remote purchasing is excluded. See also NS International's General Terms and... -
How do I apply for a refund?
Do you want to apply for a refund after the departure date for a ticket that you haven't used, either partially or entirely? You can apply for a refund through our email form . Do you... -
One person in my group will not be travelling. Can I cancel their ticket at NSInternational.nl?
Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it. Flexible fares have less or no exchange or cancellation fees than... -
I want to cancel the ticket that I bought through a travel agency. Can I do this on NSInternational.com?
No, you can only cancel your booking at the original point of sale, in your case at the travel agency. Bear in mind that cancelling your train tickets is only possible in case the fare's ... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 2300023 as soon as possible, but within an hour after you...
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