Cancelling and exchanging
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How can I contact Customer Service?
If you have a question, a complaint or a compliment, contact NS International Customer Service via the Service & Support page. -
What is a Mid-flex fare?
A Mid-flex fare is a so-called semi-flexible fare. This type of fare can be exchanged or cancelled before the train departs, but it may involve paying a service fee. For further information, see the... -
What is the Flex fare and where is it sold?
The Flex fare is the standard fare for journeys to Belgium and Luxembourg and can be combined with all discount passes. Prices depend on the route. Exchanging and cancelling are possible... -
Where can I find more information about strikes?
The most recent news about strikes or threatened strikes affecting international travel can be found on the page Travel updates . If you have bought your ticket on NSInternational.com or via NS... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 - 2300023 (daily from 7.00 to 23.00) as soon as possible... -
How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
How do I get a confirmation of my cancellation for my insurance?
If you did not receive a confirmation of your cancellation, visit the Service & Support page. -
What are the fare terms and conditions of my ticket?
The terms and conditions are different for each train and fare. Check the specific terms and conditions of your booking in My NSI . -
I paid earlier with iDEAL, and now I have to make an additional payment. Can I do this to the same account number?
If you made an earlier payment for your online booking with iDEAL and now have to make an additional payment after making a change by telephone, you cannot do this to the same account number. This is... -
How long does it take before I get my money back when I cancel my ticket?
If you cancel your ticket at NSInternational.nl or with Customer Service before your train departs, it takes a maximum of 2 weeks for the amount to be paid back into your account. If you...
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