Cancelling and exchanging
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Where can I find more information about strikes?
The most recent news about strikes or threatened strikes affecting international travel can be found on the page Travel updates . If you have bought your ticket on NSInternational.com or via NS... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 - 2300023 (daily from 7.00 to 23.00) as soon as possible... -
What is a Mid-flex fare?
A Mid-flex fare is a so-called semi-flexible fare. This type of fare can be exchanged or cancelled before the train departs, but it may involve paying a service fee. For further information, see the... -
I want to cancel the ticket that I bought through a travel agency. Can I do this on NSInternational.com?
No, you can only cancel your booking at the original point of sale. In your case at the travel agency where you bought your ticket.. Cancelling train tickets is only possible in case the... -
Can I cancel a Eurail/Interrail Pass and what are the costs?
Eurail/Interrail Global Passes and One Country Passes can be cancelled at your original point of sale. The costs of cancelling a paper or mobile Eurail/Interrail Pass before the first... -
What are the fare terms and conditions of my ticket?
The terms and conditions are different for each train and fare. Check the specific terms and conditions of your booking in My NSI . -
How do I get a confirmation of my cancellation for my insurance?
If you did not receive a confirmation of your cancellation, visit the Service & Support page. -
I paid earlier with iDEAL, and now I have to make an additional payment. Can I do this to the same account number?
If you made an earlier payment for your online booking with iDEAL and now have to make an additional payment after making a change by telephone, you cannot do this to the same account number. This is... -
How and where can I cancel my ticket?
Changing or cancelling train tickets is only possible if the Terms and conditions allow it. Flexible fares do not have any or have less cancellation fees than non-flexible fares. Non-flexible... -
How long does it take before I get my money back when I cancel my ticket?
If you cancel your ticket at NSInternational.nl or with Customer Service before your train departs, it takes a maximum of 2 weeks for the amount to be paid back into your account. If you...
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