Passing the gates at Brussels Airport-Zaventem » Brussels Airport Supplement
What is the Brussels Airport Supplement
A special rail line has been constructed to optimise the accessibility of Brussels Airport-Zaventem: the Diabolo rail connection. You use this rail line when travelling to or from Brussels Airport – Zaventem station. It is required to pay a supplement for this.
Tickets including or excluding the Brussels Airport Supplement
Purchasing a separate Brussels Airport Supplement is not always necessary. With many tickets, the supplement is already included in the price.
Tickets to/from Brussels Airport - Zaventem include the Brussels Airport Supplement when they are purchased through:
NSInternational.com
NS ticket machines at the station.
The NS service desk at the station.
The NS International desk at the Service Shops at the station.
NS International Customer Service by telephone on +31 30-2300023
Tickets that do not include the Brussels Airport Supplement:
Tickets on which Brussels Airport-Zaventem is not stated as a departure or destination station. These include season tickets or tickets valid to/from Any Belgian Station.
Services
You can open the access gates at Brussels Airport-Zaventem station with a valid ticket including the Brussels Airport Supplement.
If you did not purchase a Brussels Airport Supplement before starting the journey, you can still do so at the station in Brussels.
No supplement is required for:
Accompanied children aged up to 11.
Passengers accompanying people with limited mobility.
Dogs.
Bicycles.
Assistance personnel are present at Brussels Airport-Zaventem to open the gates for passengers permitted to travel without a Brussels Airport Supplement, or for passengers without a working barcode on their valid ticket.
There are also posts equipped with an assistance system at Brussels Airport – Zaventem, which passengers can use to contact an employee.
Access gates
To be able to pass through the access gates at Brussels Airport-Zaventem station, you must possess a valid ticket.
Homeprint tickets and Mobile Tickets including the Brussels Airport Supplement are provided with a barcode that you can use to open the gates yourself by scanning the ticket.
Single-use smartcards do not have a barcode that you can use to open the gates in Brussels. However, passengers with a valid ticket without a working barcode are allowed through the gates after the ticket has been visually checked by the assistance personnel.
Price
The price of the supplement is € 6.60 per single journey (for both first and second class) when included in the ticket, and € 6.70 per single journey when purchased separately.
Sales
Separate supplements are no longer sold on the train.
If you have a ticket excluding the Brussels Airport Supplement, you can purchase a separate Supplement:
By telephone from NSI Customer Service on +31 30-2300023
At the station from an NS International desk in a Service Shop (at the Amsterdam Centraal, Arnhem Centraal, Rotterdam Centraal, Schiphol Airport and Utrecht Centraal stations)
Upon arrival on the platform of Brussels Airport-Zaventem from a ticket machine.
After sales
This supplement can be cancelled for free up to one day before the travel date.
From the travel date onwards, a refund is no longer possible.