TGV » Travelling with a disability

Conditions
  • There are no special fares for passengers with a disability travelling on TGV; they travel at the regular fares.
  • A companion only travels at a reduced fare when the passenger with a disability has a French inclusion mobility card (CMI).
 
Travelling with a wheelchair or mobility scooter
  • The maximum dimensions of a non-folding wheelchair (electric or otherwise) or mobility scooter are: 120 x 70 cm (l x w).
  • You can reserve a special wheelchair space.
  • You pay the price of a second-class ticket, even if the wheelchair space is in first class.
  • The seats around the wheelchair spaces remain free for the companions. This means it is not possible/necessary to reserve specific companion seats.
  • If you are able to move to a regular seat, you can choose to reserve a regular seat.
    • In that case, your wheelchair must be folded up and meet the set luggage rules.
    • A small wheelchair, known as a 'transfer wheelchair', is available from the train manager on request. You can use this wheelchair to visit the toilet, if you are unable to reach it independently.
    • You are able to walk short distances.
    • You can sit on a regular seat.
 
Travelling with a registered assistance dog
  • Guide dogs and other assistance dogs travel for free, without a ticket. A muzzle is not required.
  • Assistance dogs are allowed in the bar coach.
 
What next
  • You can book tickets for passengers with a disability and their companion at a NS International desk or from NS International Customer Service on: +31 30 - 2300023 (daily between 7.00 and 23.00 hrs).
    • The Companion fare needs to be booked in the same comfort class as that of the passenger with an impairment. The price of the Companion fare is the same for 1st and 2nd class.
      • In the case of a different impairment the choice of comfort class is free.
  • You can request assistance with getting on and off the train from NS Travel Assistance.
  • Requests for assistance during an international journey should be submitted at least 24 hours before departure of the train.
 
More information

How would you rate this answer?