One person in my group will not be travelling. Can I cancel their ticket at

  • Changing the date and/or departure time or cancelling train tickets is only possible if the terms and conditions allow it.
    • Flexible fares have less or no exchange or cancellation fees than non-flexible fares. Generally speaking, non-flex fares cannot be cancelled or exchanged.
  • The specific terms and conditions for the booking you have made are explained for each ticket in My NSI.
  • To exchange or cancel your ticket, go to the Change or cancel your trip page.

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