I want to postpone my journey. Do I first have to cancel my ticket?

  • Changing the date and/or departure time is only possible if the Terms and conditions allow it. 
    • Flexible fares have no or lower exchange fees than a non-flexible fare that generally cannot be changed.
  • If you want to change your journey, do not cancel it online, because the conditions for changing and cancelling are different. Change your tickets at the original point of sale where you bought them.
    • Did you buy your ticket on NSInternational.com or by telephone from NS International Customer Service, follow this page about changing or cancelling.
    • Did you buy your ticket at a Service office with a NS International desk or from a travel agent? Contact or visit your original point of sale. They will help you with your request.

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