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Can I use my mobile ticket’s square barcode to pass through the gates?
Yes, you can pass through the gates at Dutch stations by using the square barcode on tickets from NS International. Most international tickets issued abroad also contain a square barcode with which... -
How do I apply for a refund?
Do you want to apply for a refund after the departure date for a ticket that you haven't used, either partially or entirely? You can apply for a refund through our email form . Do you... -
Can I pass through the gates multiple times with the square barcode on my international ticket?
The square barcode on your international ticket enables you to open the gates for: A possible return journey Interrupting your journey Entering or leaving a station, for example to get something from... -
Can I travel at a time that is different from what I have planned?
Train travel within the Netherlands to or from the boarding station of an international train For a train journey within the Netherlands to or from a boarding station of an international train, you... -
I already have a ticket and want to book a seat reservation as well. Can I do that?
Reserving a seat after booking is possible in most cases. However, there are differences per train and ticket: TGV, Eurostar and ÖBB Nightjet For TGV, Eurostar and ÖBB Nightjet, a reservation... -
Do I have to print my ticket?
If you have booked a mobile ticket, you do not have to print it. You can show it on a smartphone in the NS International App. The ticket is in the form of a square barcode which contains the details... -
What is a Sparpreis Europa ticket?
A Sparpreis Europa ticket is a Mid-Flex fare to and through Germany. The price of the ticket depends on the number of kilometres you travel and the type of class. With this ticket you have to travel... -
Which platform does my train leave from?
If you enter your journey in the International booking module , you can see which platform your train leaves from. Not all departure platforms are known in advance, so look for the announcment signs... -
I have made a mistake when booking online. How can I fix it?
If you discover, after completing your booking, that you have made a mistake, contact NS International Customer Service on +31 30 2300023 as soon as possible, but within an hour after you... -
I have a ticket to Brussels. To which station in Brussels is my ticket valid?
Tickets to Brussels are valid for the following stations: Arcaden, Bockstael, Boondaal, Bordet, Bosvoorde, Brussel-Centraal, Brussel-Congres, Brussel-Kapellekerk, Brussel-Luxemburg...
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