Can I get assistance getting on and off the train?
Do you need assistance getting on and off the train? That can be arranged. Request the necessary assistance at least 48 hours before departure by calling +31 30 235 78 22. We will be happy to help you 24 hours a day, 7 days a week. Be sure to have your booking code ready when you call.
If you have a hearing impediment, you can request assistance through the NS International app.
Your request for assistance will be confirmed by email.