What can I do if I lose something on the train?

We will be happy to help you get your property back. See below what to do for each carrier:

  • Eurostar to Belgium/France
    • Arrival in The Netherlands: report to the NS service desk at the destination station of your train or complete the online search form on NS.nl.
    • Arrival in Belgium: report to the service desk at the destination station of your train or complete the online search form (see the orange button at the top right of the screen).
    • Arrival in France: report to the service desk at the destination station of your train or complete the online search form.
       
  • Eurostar to London
    • Have you lost something in the Eurostar departure hall or on the train? Please email the Eurostar Lost Property office: lost.property@eurostar.com. Lost property is kept here for 28 days.
    • Have you lost something at London St. Pancras International station outside the Eurostar area? Please contact the Lost Property office (in English) at customerservice@excess-baggage.com or +44 20 8090 9922. You can also register your items at Lostproperty.org.
    • Arrival in The Netherlands: report to the NS service desk at the destination station of your train or complete the online search form on NS.nl.
       
  • Deutsche Bahn (Germany)
    • Arrival in Germany: report to a service employee at the station or at a service desk. Or complete the online search form at Bahn.com.
       
  • NMBS (Belgium)
    You can complete a search form online (via the orange button at the top right of the screen).
     
  • SNCF (France)
    You can complete a search form online.
     
  • NS (Netherlands)
    Report to the NS service desk at the station. Lost property is stored here free of charge for up to 5 days. If your property is no longer available, please contact 030 - 7515155 (available 24/7). You can also complete a search form online. 

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