What should I do if I miss my train?

  • I missed my train while abroad
    Are you currently abroad and have you missed your train because of train traffic disruption? Then go to the international service desk at your foreign station or the train staff. The staff can assist you further.
    • Is there no service desk at your foreign station? Then contact the original point of sales of your ticket.
      • For tickets bought at NSInternational.com or at NS International Customer Service: discuss your options via Chat in the left bottom of the page or call +31 30 2300023. 
  • Major disruptions
    If you have missed your train because of major disruptions in train traffic due to, for example, extreme weather conditions, strikes or signal and switch failures, the impact is often large and complex. In that case, we publish large-scale exceptions for ticket conditions, travel alternatives and refunds as soon as possible on the Travel Information page on NSInternational.com. 
     
  • Belgium and Luxembourg
    Have you missed an Intercity or local train to, from or via Belgium or Luxembourg?
    • For tickets with a Flex fare: take a later Intercity or local train on the same date. You have to travel via the same route and border crossing.
    • For tickets with an Early Bird fare with restricted validity:
      • If you missed your train because of train traffic disruption, take the next connection available. You have to travel via the same route and border crossing.
      • If you missed your train due to another reason than train traffic disruption, you need to purchase a new ticket.
  • TGV or Eurostar (Belgium, France, Paris, London)
    • Have you missed a TGV or Eurostar train due to train traffic disruption? Go to the NS International Service desk in the Service shop or contact the original point of sales of your ticket. A member of staff will assist you. 
    • TGV and Eurostar tickets are only valid on the booked train, date and class. If you are about to miss your train or have missed it for another reason than train traffic disruption, you can exchange or cancel the ticket according to the fare conditions and/or purchase a new ticket.
  • Germany, Switzerland, Austria and beyond
    Have you missed a train from, to or via Germany?
    • Do you have a ticket with a Flexpreis fare? Then you are not bound to a chosen time and can take the next train on the same date. You have to via the same route and border crossing and with the same train category (ICE, Intercity or regional train) stated on your ticket. It is recommended to make a seat reservation. 
    • Do you have a ticket with Supersparpreis or Sparpreis Europa fare and missed your train due to train traffic disruption? Go to the NS International Service desk in the Service shop or apporoach the train staff. The staff can assist you further.
      • Do you have a ticket with Supersparpreis or Sparpreis Europa fare and missed your train due to another reason than train traffic disruption? In that case, you need to purchase a new ticket. 

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