Do you want to apply for a refund after the departure date for a ticket that you haven't used, either partially or entirely?
- You can apply for a refund through our email form.
Do you want to exchange or cancel a ticket before the departure date?
- Check Change or cancel your trip for more information or go to the original point of sale.
In case of an emergency, such as a strike or a storm, you will receive an e-mail with instructions how to exchange or cancel your ticket free of charge.

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