You can submit a complaint to NS International Customer Service through our contact form. Submit your complaint within 3 calendar months after event to which your complaint relates.
Additional information
See NS International's General Terms and Conditions for additional information about handling complaints.
If you are not satisfied with the way your complaint has been dealt with, you can bring it before the European ODR Platform.
Each country in the EU has a regulatory authority, which supervises compliance with the European Regulation on Passengers' Rights and Obligations. In the Netherlands this is the ILENT (Inspectie Leefomgeving en Transport) [Human Environment and Transport Inspectorate], which can be contacted via ilent.nl.