Travelling by train
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Where can I submit a complaint?
Submit a complaint You can submit a complaint to NS International Customer Service through our contact form . Submit your complaint within 3 calendar months after the event to which your complaint... -
Is there a conference room at the station?
There are conference rooms in the NS International Lounges on Amsterdam Centraal, Schiphol Airport and Rotterdam Centraal stations. You can reserve a conference room by contacting the relevant... -
Euronight Hungary » Travelling with a disability
Conditions Euronight Hungary provides no special fare for passengers with a disability. Euronight Hungary provides no special accommodation for passengers with a disability. Only... -
Can I go to winter sport destinations by train?
Winter sport resorts in Europe can be reached on international trains in various ways: In many cases you can go to ski destinations in France directly with Eurostar Snow. You can go to ... -
How can I tell where on the platform the coach with my reserved seat will stop?
Please use the screens above the platform for the correct train composition. As soon as your train is the next to arrive, it will be indicated here at which letter on the platform your... -
Where can I find the departure and arrival times of international trains?
Check the departure and arrival times of international trains by filling in the details in the booking tool or in the NS International App . Our page of travel information contains... -
Can I get assistance getting on and off the train?
Do you need assistance getting on and off the train? That can be arranged. Request the necessary assistance at least 48 hours before departure by calling +31 30 - 2357822. We will be happy to help... -
What can I do if I lose something on the train?
We will be happy to help you get your property back. Check Lost and found items for an overview of contact addresses and tips. -
Swedish night trains (SWE) » General Information
What are Swedish night trains Swedish night trains are trains that run within Sweden and between Sweden and Norway. The trains are run by the Swedish railway company Statens Järnvägar (SJ) and... -
What is the ICE supplement?
When you book an international ticket for ICE to/through Germany, the supplement is included in the price of your ticket. Book your international ICE ticket at: NSInternational.com...
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