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With a ticket via the Roosendaal border crossing or a Traject Vrij abonnement met grenspunten to Roosendaal, can I also travel via the Hazeldonk border crossing?
The route of your journey must be followed via the border crossing point shown on the ticket or subscription. If you have a ticket or subscription via Roosendaal, you can not use it to travel... -
I get an error message when I enter my booking code online. What should I do?
If you get an error message on the NS International website when you look up your booking after you have logged in via Log in>Login My NSI , visit the Service & Support page. -
Can I cancel a Eurail/Interrail Pass and what are the costs?
Eurail/Interrail Global Passes and One Country Passes can be cancelled at your original point of sale. The costs of cancelling a paper or mobile Eurail/Interrail Pass before the first... -
Where on my ticket can I see which seat, berth or bed is mine?
( If you cannot see the ticket examples below, open the attachment ) For TGV and Eurostar you receive a pass and a reservation in one ticket. Your coach and seat number are shown on your ticket. See... -
My ticket to / via France consists of two different tickets. Is that right?
Yes, that’s right. The first part of your ticket is the ticket from the Netherlands to Brussels, Lille or Paris, and the second part is from Brussels, Lille or Paris to your final destination. -
What are the fare terms and conditions of my ticket?
The terms and conditions are different for each train and fare. Check the specific terms and conditions of your booking in My NSI . -
I have a ticket with a square barcode, but it is crumpled, Will the barcode still work?
The barcode readers are designed in such a way that they can also read crumpled tickets. You should normally still be able to open the gates with crumpled or slightly damaged tickets... -
Is my ticket also valid with another carrier when I travel to the same destination?
Each carrier has its own fare system. Therefore, it is not allowed to: travel with a ticket for Eurocity Direct / EuroCity in Eurostar to Belgium/France, and vice versa. travel with a ticket for... -
Can I book a window seat?
If you book tickets for TGV on NSInternational.com you can indicate whether you prefer a window seat or an aisle seat. In all cases this is a preference, not a guarantee. For travel... -
Where can I buy a NS discount card?
You can find find more information about and order NS season tickets at ns.nl . You can also call NS Customer Service on +31 30 - 7515155 (NS Consumers) or +31 - 303001111 (NS-Business Card).
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