What can I do if I lose something on the train?

We will be happy to help you get your property back. See below what to do for each country:

  • The Netherlands
  • Belgium
    • Complete the online a search form online (via the orange button at the top right of the screen).
  • Eurostar to London
    • Have you lost something in the Eurostar departure hall or on the train? Please email the Eurostar Lost Property office: lost.property@eurostar.com. Lost property is kept here for 28 days.
    • Have you lost something at London St. Pancras International station outside the Eurostar area? Please contact the Lost Property office (in English) at customerservice@excess-baggage.com or +44 20 8090 9922. You can also register your items at Lostproperty.org.
    • The Netherlands: Complete the online search form on NS.nl.
  • Germany
    • Arrival in Germany: report to a service employee at the station or at a service desk. Or complete the online search form at Bahn.com.
  • France
    Complete the online search form.

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